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Start here: how the Care Ally apps fit together, how to sign in once for all of them, trusted and shared devices, Face ID and fingerprint, the lock screen, keeping information private, and how to report a problem.

Start here. Learn how the Care Ally apps fit together, how to sign in once for all of them, how to keep your devices secure, and where to get help.

Getting Started with Care Ally

For owners, administrators and managers: set up homes and your team in CareCommand, read the dashboard, configure automations, email and text alerts, connect the other Care Ally apps, and use reports and the audit log.

Set up your homes and team, read the dashboard every morning, decide what CareCommand watches and who hears about it, and find every report a surveyor asks for.

CareCommand 1: Setting Up and Running Your Organization

For administrators and managers: admit a resident, complete the record and admission packet, sign forms in person or from home, build and sign service plans, enter and verify medication orders, and manage appointments, referrals and personal funds.

From the first call to move-in and every review after: build a complete resident record, sign the admission packet, write service plans that drive daily care, and manage medication orders the safe way.

CareCommand 2: Residents, Records and Service Plans

For caregivers and med techs: chart care on the care log, give medications on the MAR, count controlled substances, record vital signs, report incidents, keep the home's logs, use team chat and acknowledge policies.

Your shift, step by step: chart the care you give with one tap, give medications safely on the MAR, record vital signs, report incidents, keep the home's logs, and stay in touch with your team.

CareCommand 3: Daily Care for Caregivers and Med Techs

For administrators and managers: keep the staff roster and credentials current, hire through CareCrew, complete staff forms, track training, run drills and compliance checkpoints, and manage the Library and AI agent tasks.

Keep every staff file survey-ready, hire through CareCrew without the paperwork chase, run drills on every shift, and keep your policies and documents approved and reviewed, with AI agents doing the first draft.

CareCommand 4: Staff, Compliance and the Library

For caregivers, med techs, nurses and managers: create your CareCrew account and profile, keep your credentials in your wallet, complete your checklist, apply for positions, choose what each employer sees, sign forms, take training and open your work tools.

Your credentials, ready for every employer. Build one profile, keep your cards current in one wallet, apply for jobs without filling out the same paperwork again, and open your work tools for every home you work at.

CareCrew: Your Profile, Credentials and Work

For learners, facility administrators and course providers: take courses and earn certificates, assign and track training for your staff, request courses from AIHS and other providers, build your own courses, and verify certificates.

Training that files itself. Learners take courses on any device; facilities assign and track them; course providers like AIHS publish and grant them.

CareAcademy: Training, Courses and Certificates

For owners, administrators and managers: set up each licensed home, read where it stands against every Arizona rule, record checks and upload proof, produce and sign documents and postings, and prepare the survey readiness binder.

Know where each licensed home stands against every Arizona rule, every day. CareComply checks most rules automatically from your CareCommand records, tells you what to fix, produces your documents and postings, and builds the binder a surveyor expects.

CareComply: Survey Readiness for Every Home

For outside practices, clinicians and their staff (and the homes that refer to them): create your practice and clinician profile, receive and answer referrals, write medication orders, handle renewals, sign determinations and service plans, and message the homes you work with.

CareNetwork: Referrals, Orders and Signatures for Providers

For families, professionals, placement agents and homes: search homes, send a placement request, track who responds, publish your home's listing, unlock matching requests, work your placement pipeline, and use the Arizona facility directory.

Find the right care home for someone you love, or the right resident for your home. Families and professionals send one request; matching homes respond; homes manage every lead from first call to move-in.

CareMatch: Placement for Families, Professionals and Homes

For owners and managers (and staff who read the manual): add each home, fill in its details, generate and download the Arizona policies and procedures manual and forms, adopt a version, keep it reviewed, send it to CareCommand for staff acknowledgement, and read policies in the app.

Your home's Arizona policies and procedures manual, filled in with its own details, ready to print, adopt and keep reviewed, and readable by every staff member on any device.

PolicyForge: Your Policies and Procedures Manual

Step-by-step guides to every Care Ally app: CareCommand, CareCrew, CareAcademy, CareComply, CareNetwork, CareMatch and PolicyForge, plus signing in and getting help.

Everything you need to use the Care Ally apps with confidence: one guide per app, written for the people who use it every day, from caregivers and managers to providers, families and course providers.

Care Ally User Guides